A digital twin is a virtual version of an existing process or system.
Migration is a twin that imitates the existing security system by performing daily crowd surveillance, monitoring system health and generating paths for evacuation.
TeamChatumini Kodikara - Product Designer
Thomass Muir - Product Manager
Grace Yang - Product Designer
Isabelle Ly - Business Analyst
Emily Fong - UX/UI Designer
Time FrameJan. 2023 - Apr. 2023
OrganizationRogers 5G Create Lab, Stratford School of Interaction Design
According to Deloitte’s “The Stadium Experience” study, about 75% of stadium-goers cite easy navigation and accessibility as a priority. To enable this experience, arena managers employ security teams to manage the safety and security of visitors.
In order to establish the user and explore the problem space, we conducted initial user interviews and secondary research.
To understand the processes taken in security, we talked to Karan Gill, a security manager at Paladin Security Kitchener.
To consolidate this research, we created this persona.
User + need + goal
Karan, a hard-working security guard needs a safe, controlled environment for monitoring and assessing problems within a crowd in order to improve confidence and readiness to optimise team response time for protecting concert attendees.
Product goal:
Allow security teams to monitor, assess problems and improve response time.
Solution:
Building a digital twin of the arena system to connect security teams to live arena data.
What is a digital twin?
A digital twin is a virtual representation of a process or system that spans its lifecycle. It is updated using real-time data and uses simulation, machine learning, and reasoning to help decision-making. (IBM Definition)
Our end users are the security guards and managers in arenas. The system we design will be a digital twin of the existing process that security guards use to manage an arena.
Crowd Monitoring
Emergency Protocols
Adaptive Wayfinding
Prediction Learning
Security teams can monitor crowd density and movement
Security teams can easily alert local city departments to the scene.
Security managers can create paths for users to read and use to navigate.
The system will not only generate a report but, suggest ways to improve in the future.
We went back to the drawing board (study room whiteboard) to ideate specific situations and sensor technologies to achieve the features we had in mind.
Sensors in digital twins: Digital twins rely on (Internet of Things) IoT sensor data to transmit information from the real-world into the digital system.
Click to view whiteboard ideation
We conducted our first round of user testing with mid-fidelity wireframes. Each test was a moderated exploration of the prototype. Users were given the following tasks to answer:
We received a fair amount of feedback from the 5 users we tested with. We organized our data below.
Using the feedback from testing and additional secondary research, we dived headfirst into creating a high-fidelity prototype. We expanded our designs outside of the basic user tasks to accommodate for errors, confirmations and additional screens.
View components for the sensors within the sensors map.
Our digital twin uses maps to communicate and visualize the data it collects. We were inspired to implement this way after seeing digital twins for smart cities that switch between 2D and 3D maps to portray sensor-generated data.
Sensor map
User story:
As a security personnel, I would like to address the alert and location of a sensor in the stadium.
Tracking map
User story:
As a security personnel, I would like to track the route of a malicious individual through the stadium.
Density map
User story:
As a security personnel, I would like to monitor the density of a crowd over the course of an event.
We had under 5 minutes to pitch this presentation to the representatives at Roger's 5G create lab. Our business analyst on our team added key product marketing and business goals to give our product not only a competitive advantage but, solidify how it would further innovation at Rogers.
If this product was implemented, our business analyst predicted the following impact:
